Frequently Asked Questions

Cold Laser uses focused light designed for root-level scalp care and an alternate-day ritual. Daily LED provides gentler surface-level light designed for everyday scalp environment care.

The simple rule is: Cold Laser for root-level care; Daily LED for daily care.

Yes. NuGROWS devices are designed for at-home care when used according to the instructions supplied with each product. Follow the recommended session time, care rhythm, placement, cleaning guidance, and product-specific precautions.

Safety features and certifications vary by product and market. Refer to the product documentation for the model you own. Stop use if you experience unusual discomfort and consult a qualified professional when appropriate.

NuGROWS light care works without relying on heat. These products are not heating pads or thermal devices, so intense heat is not expected. Some users may notice mild warmth during a session.

If you experience unusual discomfort, stop using the device and review the product instructions before continuing.

Individual experiences vary, and NuGROWS does not promise a specific result or timeline. The products are designed to support a consistent scalp-care ritual and fuller-looking hair confidence over time.

Use your device according to its recommended schedule. For medical hair or scalp concerns, consult a qualified professional.

• VivaDome and VivaFit: 15-minute sessions, approximately every two days.
• VivaBrush Pro and VivaBrush Go: five-minute brushing sessions, approximately every two days.
• VivaBrush Glow and VivaBrush Air: Daily LED care designed for everyday use.
• AuraMacaron: 15-minute sessions used as needed according to personal comfort.

Follow the instructions supplied with your specific product. Using a device more often or for longer than recommended is not necessary.

Use VivaBrush on dry or slightly damp hair. Do not use it on dripping-wet hair and never immerse the device in water.

Apply heavy serums or oils after the light-care session so the light sources and contact areas remain clean and unobstructed.

Power the device off and disconnect any charging cable before cleaning. Wipe Cold Laser and LED surfaces with a soft, dry or slightly damp microfiber cloth. Gently wipe AuraMacaron gel pads with a damp cloth to help restore stickiness.

Do not immerse any NuGROWS device in water. Allow all surfaces to dry completely before use or storage.

Yes. Use the NuGROWS device first on a clean, dry or slightly damp scalp. Apply leave-in serum, tonic, or heavier oil after completing the light-care session.

This order helps keep the light sources and contact areas clean and unobstructed.

NuGROWS devices include a standard 12-month warranty from the date of purchase. Eligible customers can register their product on the NuGROWS website for a complimentary upgrade to a 24-month warranty.

The warranty covers qualifying manufacturing defects under normal use. Accidental damage, misuse, unauthorized modification, normal wear, and consumable-part degradation are excluded. Please review the published warranty terms for full details.

Return eligibility, timing, product-condition requirements, and shipping arrangements depend on the applicable purchase terms and market. The product must generally remain unused, complete, and in its original packaging.

Please review the current Refund and Returns Policy or contact NuGROWS support before returning an item.

For product, order, warranty, or return assistance, email contact@nugrows.com or use the form on the Contact NuGROWS page.

Include your order number when contacting us about an existing purchase so the support team can assist you efficiently.