Support
Refund, Returns & Warranty Policy
This policy describes the return, refund, and warranty terms that apply to purchases covered by the policy.
Refund, Returns & Warranty Policy
NuGROWS USA LLC values your shopping experience. Global English, UK and US purchases have a 30-day return period. Taiwan purchases have a 7-day return period. Contact us to confirm the detailed terms applicable to your purchase.
I. 30-Day Return Period
For purchases covered by our Global English return policy, you may request a return within 30 days of delivery. Contact NuGROWS before sending your product back to confirm the applicable product-condition and packaging requirements.
II. Return Process
Contact Customer Service
Contact us by email within 30 days of delivery. Include your order number and the reason for the return. Taiwan purchases retain a 7-day return period.
Package the Product
Return the product in its original condition and pack it securely in the original shipping box.
Ship the Product
Our customer service team will guide you through the return-shipping process.
III. Refund Information
After we receive and inspect your return, we will process the refund within 10 business days when the return meets this policy.
IV. Return Shipping Costs
Contact NuGROWS to confirm the return-shipping arrangements and charges applicable to your purchase before sending a product back.
Warranty Policy
NuGROWS provides warranty support for qualifying product issues under the terms below.
I. Warranty Period
All NuGROWS devices include a standard 12-month warranty from the date of purchase. Eligible customers may register for a 24-month warranty upgrade, subject to the purchase terms that apply to their order.
II. Scope of Warranty
This warranty covers manufacturing defects that arise under normal use. It does not cover the following:
- Damage caused by accident, abuse, misuse, or improper operation (e.g., dropping, water damage).
- Products that have been disassembled or modified by personnel not authorized by the Company.
- Normal wear and tear on the productโs appearance.
- Normal degradation of consumable parts (such as batteries) over time.
III. Warranty Claim Process
If your product requires service during the warranty period, prepare your proof of purchase (order number or invoice) and email contact@nugrows.com. Our team will assess the issue and explain the applicable repair or replacement process.