Refund, Returns & Warranty Policy

NuGROWS USA LLC, referred to in this policy as the Company, values your shopping experience. We offer a 7-day cooling-off period in accordance with the consumer protection laws of the Republic of China (Taiwan) to protect your rights.

I. 7-Day Cooling-Off Period Within 7 days starting from the day after you receive your product (as verified by the logistics signing record), you may apply for a return if you are not satisfied. Please note that the cooling-off period is not a trial period. The product you return must be in a new, unused condition, and in its complete original packaging (including the main product, accessories, gifts, warranty card, original packaging, and all accompanying documents or data).

II. Return Process

  1. Contact Customer Service: Within 7 days of receiving the product, please contact our customer service via Email or our official LINE account, providing your order number and reason for the return.
  2. Package the Product: Please restore the product to its original condition upon receipt and pack it securely in the original shipping box.
  3. Ship the Product: Our customer service will guide you through the subsequent return shipping process.

III. Refund Information After we receive your returned product and confirm that it is in complete and pristine condition, we will process your refund within 10 business days.

IV. Return Shipping Costs For returns that comply with this policy within the 7-day cooling-off period, the return shipping costs will be borne by the Company.

 

Warranty Policy

NuGROWS stands behind the quality of our products and provides a comprehensive warranty service.

I. Warranty Period All NuGROWS devices come with a standard 12-month warranty from the date of purchase. Register your product on our official website now to receive a free upgrade to a full 24-month warranty!

II. Scope of Warranty This warranty applies to product failures caused by manufacturing defects under normal use. The warranty service does not cover the following:

  • Damage caused by accident, abuse, misuse, or improper operation (e.g., dropping, water damage).
  • Products that have been disassembled or modified by personnel not authorized by the Company.
  • Normal wear and tear on the product's appearance.
  • Normal degradation of consumable parts (such as batteries) over time.

III. Warranty Claim Process If your product requires service during the warranty period, please prepare your proof of purchase (order number or invoice) and contact our customer service via Email or our official LINE account. Our team will help diagnose the issue and guide you through the subsequent repair or replacement process.